Studies & Surveys

The success of an organisation fundamentally depends on organisational, social and cultural competency. The studies and surveys run by INCCAS are based on an integrative and participation-oriented approach. This approach aims both at the structural / technical framework and the identification and support of the ‘soft’ success factors of organisations. Our studies analyse problems and offer solution strategies. They are always based on the latest scientific research, on the analysis of the relevant documents and – in case you require it – on the carrying out of information gathering of primary data (surveys, expert talks etc.).

Our surveys’ aim is to draw a consolidated and differentiated picture of the perception, critique and suggestions of employees, clients and customers, which will be communicated to the organisation and helps to provide incentives and orientation for processes of change.

The surveys serve for information gathering in the context of the analysis of problems, mobilising employees’ knowledge and motivation and they can also be part of a sustainable development of an organisation. A consistent client focus is only successful when there is good knowledge of the wishes, interests and motivational factors of the clients.

Our Employee Surveys

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good reasons for conducting an employee survey:

Qualified professionalscan only be attracted and will bind toan organisationiftheiropinions and attitudesaretaken seriously.
The employeesof a companyhaveawide range of knowledgeabout the company and its products-theirperception, experienceandopinionscanbe used by the company as an importantsource ofinternalinnovation andqualification
Interms of qualitymanagement, organisational and personnel development, professionally conductedsurveyscan revealproblematic areasandidentifyopportunities for improvementthrough the involvementof employees.
Byinvolving employeesandtheirrepresentativessatisfaction, organisationalcommitment andmotivationcanbe improved.
Fundamentalcurrent issuessuch as demographic changeanddiversity management within the companycan only beaddressed ifthemanagementknows howemployees think about these topics, andifthe latter areactively involved.
In order todeveloptraining strategiesforemployees, it is essential tosystematicallyenquire, whereemployeesthemselvessee the mainbottlenecks, butalsotheirowninterestsand desires.

Our Surveys in Health Care

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Surveys in hospitals, nursing homes, doctors’ offices and other facilities of the health system are increasingly becoming a mandatory part of quality management. We conduct our surveys in the Health Sector in accordance with the criteria of EFQM, KTQ and proCum-Cert, so as to permit their usage for processes for certification.

Our patient surveys

Patient satisfaction is important regardless of certification requirements. Continuous short surveys (e.g. at the discharge of patients) are suitable for the management of opinions and complaints-. Detailed surveys help to gain a comprehensive picture of patient satisfaction. Well-conducted patient surveys also help to identify weak points in the organisational structure as well as in the process flows.

Our employee surveys in health care

Value orientations and work orientations of the employees affect work motivation and the work results – up to absenteeism and turnover. Strategies of recognition must take this into account. In health care applies: Without satisfied employees, no satisfied patients.

Our private doctors’ surveys

How physicians consider their relationto the hospital plays an important role in the overall package of the successful treatment of patients. The private doctors’ survey as an instrument to measure the doctors’ satisfactionand to identify strengths and weaknesses of hospitals is of central importance.

Our Customer Surveys

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Client surveys, and in particular the analysis of client satisfaction, have become a significant instrument for quality management, marketing and for the development of products.
They help organisations to gather detailed knowledge about the wishes and needs of different stakeholders.

Our expert meetings

Very often complex problems and questions can only be analysed with the use of profound and open surveys that consider the views of both experts and the persons concerned. The efficient use of resources (interviews require participants to miss work) requires professional procedures. INCCAS has more than 10 years of experience in the field of professionally conducting and documenting expert talk.

Our Procedure

A promising realisation of online learning and cooperation should generally include the following four steps. They will be illustrated taking the development of course offers as an example.

1. Positioning

INCCAS gives support for the strategic focussing and predefinition of the desired aims.

We tightly connect the survey projects with the project structure of the client. This helps to avoid unnecessary repetitions and overlap between different surveys.

We involve the employees and their representatives by informing them from the beginning. This is to assure a maximum degree of acceptance.

2. The survey

We compile our questionnaires using1. already formulated questions from the INCCAS-pool which are validated and which correspond to other survey-instruments for purposes of comparability,

2. questions of former surveys, in order to be able to detect time-related changes,

3. versions of questions that are newly contributed by the client and that are profoundly validated by pretests.

The analysis of the data will be realised in a short period of time so that the employees can establish an immediate relationship to the survey and in order not to let the generated stimulus for change go up in smoke.

The data will be edited and presented according to the requirements of the – relatively different – addressees, and usability in the context of measures for the development of organisations is given priority.

3. Subsequent processes

We systematically involve the interviewed persons and invite them to contribute proposals for solutions as experts of their specific area.

The knowledge generated by surveys will be used, integrating the employees, for a long-term improvement of organisations which is divided up into different stages.

During the subsequent processes, our team will consult and support you and, if desired, communicate the achieved results (flyers, the intranet and other means) within the organisation.

4. The evaluation

After the conclusion of the process of change, we will conduct a comprehensive evaluation of the project to effectively control its impact.The evaluation helps to gather important knowledge for future surveys.

The results of the survey project are systematically communicated throughout the organisation in order to inform members about new measures and to strengthen commitment as well as motivation.