Our Surveys in Health Care
Surveys in hospitals, nursing homes, doctors’ offices and other facilities of the health system are increasingly becoming a mandatory part of quality management. We conduct our surveys in the Health Sector in accordance with the criteria of EFQM, KTQ and proCum-Cert, so as to permit their usage for processes for certification.
Our patient surveys
Patient satisfaction is important regardless of certification requirements. Continuous short surveys (e.g. at the discharge of patients) are suitable for the management of opinions and complaints-. Detailed surveys help to gain a comprehensive picture of patient satisfaction. Well-conducted patient surveys also help to identify weak points in the organisational structure as well as in the process flows.
Our employee surveys in health care
Value orientations and work orientations of the employees affect work motivation and the work results – up to absenteeism and turnover. Strategies of recognition must take this into account. In health care applies: Without satisfied employees, no satisfied patients.
Our private doctors’ surveys
How physicians consider their relationto the hospital plays an important role in the overall package of the successful treatment of patients. The private doctors’ survey as an instrument to measure the doctors’ satisfactionand to identify strengths and weaknesses of hospitals is of central importance.